Frequently Asked Questions
Everything you need to know about shopping at Borough Kitchen
What are your delivery options and timeframes?
We offer standard UK delivery within 3-5 working days, as well as an express next-day service for orders placed before 1pm. International shipping rates and times vary by destination.
What is your return policy for kitchenware?
You can return unused items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, certain items like opened food products or used textiles cannot be returned.
Do you offer a price match guarantee?
Yes, we pride ourselves on offering the best value. If you find an identical item in stock at another UK-based retailer for a lower price, we will do our best to match it.
Are your products covered by a warranty?
All products are covered by the manufacturer's warranty. For premium brands like Le Creuset or Wüsthof, this often includes multi-year or lifetime guarantees against manufacturing defects.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.